Refund policy
We take pride in the quality of our products and ensuring customer satisfaction. If you are unhappy with your order for any reason, please contact us right away! We will work with you to rectify the problem as quickly as possible.
Returns and Exchanges
We have a 14-day return or exchange policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition you received it. Freight charges for returned or exchanged products are at the customers’ expense. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or you’ve received an incorrect item so that we can evaluate the issue and make it right. If a product is eligible for replacement due to a manufacturing defect Tinkaholic will pay for, or refund, all shipping costs.
At Tinkaholic we understand that there can be variations in our products given they are 3D printed. We appreciate your understanding that these variations are allowable and do not qualify for a refund. If you have any questions at all please don't hesitate to reach out to us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded 100% minus initial shipping charges on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at david.mutch@optusnet.com.au